Call center activities currently managed by our operators provide different types of services with incoming calls.
All our activities are subject to internal audit. A particular type of rolling audit is active for inbound services, for all operators to verify and consolidate the effected training. The accuracy of content, clarity, kindness and management of critical issues are subject to evaluation.
INBOUND ADDED SERVICES
Upon completion of the telephone activities, some ancillary services related to the post-telephone activity management are provided for customers who request them.
Telephone call activity is aimed at specific projects or for activities that are managed by telephone in a massive manner and coordinated as:
Also outbound services are subject to internal audit. After an initial testing stage and specification for each activity, coaching and mentoring are performed with double earphones.